FastSync

Privacy Policy

Introduction

This Privacy Policy describes how FastSync ("we", "our", or "us") collects, uses, and discloses information about you when you use our mobile application (the "App") and our services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not access or use our Services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you use our Services. This includes:

  • Account Information: When you create an account, we may collect your email address, username, and password. You may also choose to provide additional information such as your name and profile picture.
  • Files and Content: When you use our Services to transfer files, we temporarily collect and process the files and any associated metadata (such as file names, sizes, and types) to facilitate the transfer.
  • Contact Information: If you choose to share files with contacts, we may collect contact information such as email addresses or phone numbers that you provide to identify recipients.
  • Communications: When you contact our customer support, we collect the information you provide in your message, including your contact information and any other details you include.
  • Preferences: Information about your preferences and settings, such as your preferred language, notification settings, and privacy preferences.

Information Collected Automatically

When you access or use our Services, we may automatically collect certain information about you and your device, including:

  • Device Information: Information about your mobile device, including the device model, operating system and version, unique device identifiers (such as IDFV on iOS), device settings, and mobile network information.
  • Usage Information: Details about how you use our Services, including the features you use, the actions you take, the time, frequency, and duration of your activities, and the pages or screens you view.
  • Location Information: We may collect approximate location information from your device if you enable location services for the App. You can disable location services at any time through your device settings.
  • Log Information: Server logs, including your IP address, access times, the resources you access, and the pages you visit.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Services. Cookies are small data files stored on your device that help us improve our Services and your experience.

Information from Third Parties

We may receive information about you from third parties, including:

  • Service Providers: Third-party service providers that help us operate our Services, such as cloud storage providers, analytics providers, and payment processors.
  • Social Media Platforms: If you choose to log in to our Services using a social media account, we may receive information from that social media provider in accordance with their privacy policies.
  • Partners: Third-party partners with whom we offer co-branded services or promotions.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services, including developing new features and functionality.
  • Facilitate file transfers between users and ensure the reliable delivery of files.
  • Personalize your experience by tailoring content and features to your preferences.
  • Communicate with you about our Services, including sending notifications about your transfers, account updates, and promotional messages.
  • Respond to your comments, questions, and requests for customer support.
  • Monitor and analyze trends, usage, and activities in connection with our Services.
  • Detect, investigate, and prevent fraudulent transactions, security breaches, and other illegal or unauthorized activities.
  • Comply with applicable laws, regulations, and legal processes.
  • Protect the rights, property, and safety of our users, ourselves, and others.

We may combine the information we collect from different sources to help us better understand your needs and provide you with a more relevant experience.

How We Share Your Information

We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes without your consent. We may share your information in the following circumstances:

With Your Consent

We may share your information with third parties when you give us your explicit consent to do so.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud storage providers to store files temporarily during transfer
  • Analytics providers to help us understand how users interact with our Services
  • Payment processors to handle any potential future payment transactions
  • Customer support services to assist with user inquiries
  • Security services to help protect our Services and users

These service providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to protect the confidentiality and security of your information.

For File Transfers

When you use our Services to transfer files to other users, we share the transferred files and associated information (such as the transfer link, file metadata, and any message you include) with the intended recipients to complete the transfer.

For Legal Reasons

We may disclose your information if we believe that such disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to requests from law enforcement or other government authorities
  • Protect the rights, property, or safety of our users, ourselves, or others
  • Prevent or investigate possible wrongdoing in connection with our Services
  • Enforce our Terms of Service

In Connection with a Business Transaction

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice in our App of any such change in ownership or control of your personal information.

Aggregated or Anonymized Information

We may share aggregated, anonymized data with third parties for various purposes, such as research, analytics, and marketing. This information does not identify you personally.

How We Store and Protect Your Information

Data Storage and Retention

We store your information on secure servers located in various countries. By using our Services, you consent to the transfer of your information to these locations.

We retain your information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purposes for which we use it.

For files transferred through our Services, we generally retain the files temporarily until the transfer is complete and the recipient has downloaded the files, or until the transfer link expires (whichever comes first). You can set expiration times for your transfer links in the App settings.

When you delete your account, we will delete your personal information within a reasonable time, except as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

Security Measures

We take reasonable measures to help protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit using industry-standard SSL/TLS protocols
  • Encryption of data at rest for sensitive information
  • Secure storage of data on servers with restricted access
  • Implementation of access controls and authentication mechanisms
  • Regular security assessments and audits
  • Employee training on data security and privacy practices

While we strive to protect your information, no security system is completely secure, and we cannot guarantee the absolute security of your information. If you believe your account has been compromised, please contact us immediately at wenjianchuanshu9820@163.com.

Your Choices and Controls

Account Information

You can access and update certain information in your account by logging into the App and visiting your account settings. You may also close your account at any time by contacting us at wenjianchuanshu9820@163.com. Please note that closing your account will permanently delete your account information and may prevent you from accessing certain features of our Services.

Communications Preferences

You can control the communications you receive from us by adjusting your notification settings in the App or by following the unsubscribe instructions in our promotional emails. Please note that you cannot opt out of receiving certain transactional communications, such as notifications about your account or file transfers.

Location Information

You can control whether we collect location information through your device's location services settings. If you disable location services for the App, we will not collect location information from your device.

Cookies and Similar Technologies

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Services.

Third-Party Services

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at wenjianchuanshu9820@163.com.

International Data Transfers

We may transfer your information to countries other than the country where you reside, including to countries that may have different data protection laws than your home country. When we transfer your information, we take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

By using our Services, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide additional notice (such as sending an email or displaying a notification in the App).

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: wenjianchuanshu9820@163.com

We will respond to your inquiry as soon as reasonably possible.

Additional Information for California Residents

California residents may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:

  • The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which we collected the information, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we shared the information.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information (though we do not sell personal information as defined by the CCPA/CPRA).
  • The right to correct inaccurate personal information.
  • The right to limit the use and disclosure of your sensitive personal information.

To exercise these rights, please contact us at wenjianchuanshu9820@163.com with the subject line "California Privacy Rights Request." We may require you to provide information to verify your identity before processing your request.

You may also designate an authorized agent to make a request on your behalf. To do so, the authorized agent must provide written proof of authorization and you must verify your identity with us.

We will not discriminate against you for exercising any of your rights under the CCPA/CPRA.

Additional Information for European Union Residents

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal information.
  • The right to rectify inaccurate personal information.
  • The right to erasure ("right to be forgotten").
  • The right to restrict processing of your personal information.
  • The right to data portability.
  • The right to object to processing of your personal information.
  • The right not to be subject to automated decision-making, including profiling.

To exercise these rights, please contact us at wenjianchuanshu9820@163.com. We may require you to provide information to verify your identity before processing your request.

We process your personal information based on the following legal bases:

  • Performance of a contract: To provide our Services to you.
  • Legitimate interests: To improve our Services, protect our users and services, and for other legitimate business purposes.
  • Consent: For certain processing activities where we ask for your consent.

If you have concerns about how we process your personal information, you have the right to lodge a complaint with a data protection authority in your jurisdiction.